Manufacturing & Service Operations Management

Volume 11 · Issue 1

January 200914 articles

A Letter from the Editor

Stephen C. Graves

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January 2009pp. 1-3DOI: 10.1287/msom.1080.0253 ↗

A Pooling Analysis of Two Simultaneous Online Auctions

Damian R. Beil · Lawrence M. Wein

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January 2009pp. 33-51DOI: 10.1287/msom.1070.0192 ↗

A Stochastic Inventory Model with Trade Credit

Diwakar Gupta · Lei Wang

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January 2009pp. 4-18DOI: 10.1287/msom.1070.0191 ↗

Call for Nominations—2009 M&SOM Best Paper Award

Authors not recorded

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January 2009pp. 189-189DOI: 10.1287/msom.1080.0254 ↗

Long-Term Contracts Under the Threat of Supplier Default

Robert Swinney · Serguei Netessine

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January 2009pp. 109-127DOI: 10.1287/msom.1070.0199 ↗

Managing an Assemble-to-Order System with Returns

Gregory A. DeCroix · Jing-Sheng Song · Paul H. Zipkin

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January 2009pp. 144-159DOI: 10.1287/msom.1070.0209 ↗

Managing Inventory Over a Short Season: Models with Two Procurement Opportunities

Jian Li · Suresh Chand · Maqbool Dada · Shailendra Mehta

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January 2009pp. 174-184DOI: 10.1287/msom.1070.0204 ↗

MSOM Society Student Paper Competition: Abstracts of 2008 Winners

Authors not recorded

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January 2009pp. 185-188DOI: 10.1287/msom.1090.0255 ↗

Multimarket Facility Network Design with Offshoring Applications

Lauren Xiaoyuan Lu · Jan A. Van Mieghem

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January 2009pp. 90-108DOI: 10.1287/msom.1070.0198 ↗

OM Practice—Balancing Risk and Efficiency at a Major Commercial Bank

Sunder Kekre · Nicola Secomandi · Erkut Sönmez · Kenneth West

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January 2009pp. 160-173DOI: 10.1287/msom.1070.0207 ↗

Pointwise Stationary Fluid Models for Stochastic Processing Networks

Achal Bassamboo · J. Michael Harrison · Assaf Zeevi

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January 2009pp. 70-89DOI: 10.1287/msom.1070.0195 ↗

Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV)

Mor Armony · Erica Plambeck · Sridhar Seshadri

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January 2009pp. 19-32DOI: 10.1287/msom.1070.0194 ↗

The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers

Shannon W. Anderson · L. Scott Baggett · Sally K. Widener

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January 2009pp. 52-69DOI: 10.1287/msom.1070.0193 ↗

Using Imperfect Advance Demand Information in Production-Inventory Systems with Multiple Customer Classes

Jean-Philippe Gayon · Saif Benjaafar · Francis de Véricourt

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January 2009pp. 128-143DOI: 10.1287/msom.1070.0201 ↗