Open UTDAcademic Journal Reviews
10.1287/msom.1070.0194
ArticleManufacturing & Service Operations Management

Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV)

Mor ArmonyErica PlambeckSridhar Seshadri
2009Volume 11 · Issue 1pp. 19-32
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