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Production and Operations Management

Volume 17 · Issue 3

May 200817 articles

A Specialized Inventory Problem in Banks: Optimizing Retail Sweeps

Suresh K. Nair · Richard G. Anderson

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May 2008pp. 285-295DOI: 10.3401/poms.1080.0028 ↗

Assessing Markups, Service Quality, and Product Attributes in Music CDs' Internet Retailing

Elliot Rabinovich · Arnold Maltz · Rajiv K. Sinha

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May 2008pp. 320-337DOI: 10.3401/poms.1080.0035 ↗

Assessment of Patient Classification in Appointment System Design

Tugba Cayirli · Emre Veral · Harry Rosen

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May 2008pp. 338-353DOI: 10.3401/poms.1080.0031 ↗

Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation

Chris Voss · Aleda V. Roth · Richard B. Chase

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May 2008pp. 247-266DOI: 10.3401/poms.1080.0030 ↗

From Mass Production to Mass Customization: Hindrance Factors, Structural Inertia, and Transition Hazard

M. Johnny Rungtusanatham · Fabrizio Salvador

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May 2008pp. 385-396DOI: 10.3401/poms.1080.0025 ↗

Front and Back Matter

Authors not recorded

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May 2008DOI: 10.3401/poms.17.3.fmbm ↗

Introduction to the Special Issue on Theory Development in Operations Management

Roger G. Schroeder

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May 2008pp. 354-356DOI: 10.3401/poms.1080.0026 ↗

Management Insights

Authors not recorded

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May 2008pp. vi-viiiDOI: 10.3401/poms.1080.0038 ↗

New Service Development Competence and Performance: An Empirical Investigation in Retail Banking

Larry J. Menor · Aleda V. Roth

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May 2008pp. 267-284DOI: 10.3401/poms.1080.0034 ↗

Operations in the Service Industries: Introduction to the Special Issue

Uday Apte · Costis Maglaras · Michael Pinedo

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May 2008pp. 235-237DOI: 10.3401/poms.1080.0032 ↗

Optimizing the Staffing and Routing of Small‐Size Hierarchical Call Centers

Philippe Chevalier · Jean‐Christophe Van denSchrieck

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May 2008pp. 306-319DOI: 10.3401/poms.1080.0033 ↗

Service Coproduction with Information Stickiness and Incomplete Contracts: Implications for Consulting Services Design

Mei Xue · Joy M. Field

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May 2008pp. 357-372DOI: 10.3401/poms.1080.0024 ↗

Special Issue of Production and Operations Management : POM Research on Emerging Markets

Ananth Iyer · Hau Lee · Aleda Roth

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May 2008pp. 397-397DOI: 10.3401/poms.1080.0049 ↗

System Dynamics as a Structural Theory in Operations Management

Andreas Größler · Jörn‐Henrik Thun · Peter M. Milling

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May 2008pp. 373-384DOI: 10.3401/poms.1080.0023 ↗

The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value

Jim Spohrer · Paul P. Maglio

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May 2008pp. 238-246DOI: 10.3401/poms.1080.0027 ↗

To Pool or Not to Pool in Call Centers

Nico M. vanDijk · Erik van derSluis

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May 2008pp. 296-305DOI: 10.3401/poms.1080.0029 ↗

William W. Cooper

Authors not recorded

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May 2008pp. i-iiDOI: 10.3401/poms.1080.0036 ↗