Volume 19 · Issue 6

November 201015 articles

A Depository Institution's Optimal Currency Supply Network Under the Fed's New Guidelines: Operating Policies, Logistics, and Impact

Mili Mehrotra · Milind Dawande · Chelliah Sriskandarajah

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November 2010pp. 709-724DOI: 10.1111/j.1937-5956.2010.01153.x ↗

Analysis and Improvement of Information‐Intensive Services: Evidence from Insurance Claims Handling Operations

Uday M. Apte · Richard A. Cavaliere · Shailesh S. Kulkarni

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November 2010pp. 665-678DOI: 10.1111/j.1937-5956.2010.01150.x ↗

Analysis of Two‐Level Support Systems with Time‐Dependent Overflow—A Banking Application

Wolfgang Barth · Michael Manitz · Raik Stolletz

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November 2010pp. 757-768DOI: 10.1111/j.1937-5956.2010.01155.x ↗

Are Self‐Service Customers Satisfied or Stuck?

Ryan W. Buell · Dennis Campbell · Frances X. Frei

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November 2010pp. 679-697DOI: 10.1111/j.1937-5956.2010.01151.x ↗

Call for Papers for a Special Issue of Production and Operations Management : Behavioral Mechanism Design for Operations Management

Elena Katok · Christoph Loch

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November 2010pp. 785-785DOI: 10.1111/j.1937-5956.2010.01204.x ↗

Improving Right Party Contact Rates at Outbound Call Centers

Srinivas Bollapragada · Suresh K. Nair

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November 2010pp. 769-779DOI: 10.1111/j.1937-5956.2010.01156.x ↗

INDEX TO VOLUME 19, 2010

Authors not recorded

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November 2010pp. 780-784DOI: 10.1111/j.1937-5956.2010.01203.x ↗

Management Insights

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November 2010pp. vii-ixDOI: 10.1111/j.1937-5956.2010.01087.x ↗

Marshall L. Fisher

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November 2010pp. xi-xiiDOI: 10.1111/j.1937-5956.2010.01088.x ↗

Operations in Financial Services—An Overview

Emmanuel D. (Manos) Hatzakis · Suresh K. Nair · Michael Pinedo

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November 2010pp. 633-664DOI: 10.1111/j.1937-5956.2010.01163.x ↗

Optimal Configuration of a Service Delivery Network: An Application to a Financial Services Provider

Geoffrey A. Meester · Anuj Mehrotra · Harihara Prasad Natarajan · Michael J. Seifert

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November 2010pp. 725-741DOI: 10.1111/j.1937-5956.2010.01154.x ↗

Optimizing the Collections Process in Consumer Credit

Adiel T. De Almeida Filho · Christophe Mues · Lyn C. Thomas

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November 2010pp. 698-708DOI: 10.1111/j.1937-5956.2010.01152.x ↗

Revenue Management Through Dynamic Cross Selling in Call Centers

E. Lerzan Örmeci · O. Zeynep Akşin

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November 2010pp. 742-756DOI: 10.1111/j.1937-5956.2010.01157.x ↗

Special Issue of Production and Operations Management : New Product Development, Innovation and Sustainability

Mark Ferguson · Glen Schmidt · Gilvan Souza

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November 2010pp. 786-786DOI: 10.1111/j.1937-5956.2010.01205.x ↗

The M&SOM Special Issue on the Environment

Erica Plambeck · Beril Toktay

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November 2010pp. 787-787DOI: 10.1111/j.1937-5956.2010.01206.x ↗