Manufacturing & Service Operations Management

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Records without a confirmed issue. Some may be early publications; others have incomplete issue metadata.

Scope Contracts to Coordinate Assortment Planning in Omnichannel Retail Supply Chains

Amin Aslani · Osman Alp

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Jun 8, 2026DOI: 10.1287/msom.2023.0539 ↗

Selection, Payment, and Information Assessment in Social Audits: A Behavioral Experiment

Gabriel Pensamiento · León Valdés

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Jun 5, 2026DOI: 10.1287/msom.2025.0701 ↗

Increasing mHealth Usage Through Strategic Payer Incentives for Providers and Patients

Saligrama Agnihothri · Arvind Sainathan · Balaraman Rajan

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Jun 4, 2026DOI: 10.1287/msom.2025.0182 ↗

Endogenous Commitments: Implications for Supply Chains

Narendra Singh

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Jun 1, 2026DOI: 10.1287/msom.2024.1270 ↗

Newsvendor Under Ambiguity and Misspecification

Feng Liu · Zhi Chen · Ruodu Wang · Shuming Wang

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May 27, 2026DOI: 10.1287/msom.2025.0197 ↗

Equitable Delivery Zoning for Last-Mile Logistics: A Framework Validated with Implementation

John Gunnar Carlsson · Stanley Frederick W. T. Lim · Sheng Liu · Han Yu

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May 26, 2026DOI: 10.1287/msom.2024.1221 ↗

Nonprofit vs. for Profit: Allocation of Beds and Access to Care in U.S. Nursing Homes

Yangzi Jiang · Lauren Xiaoyuan Lu · Jan Albert Van Mieghem

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May 25, 2026DOI: 10.1287/msom.2024.0937 ↗

The Value of Time and Location Commitment for Decentralized Emergency Medical Services

Pieter L. van den Berg · Andre P. Calmon · Andreas K. Gernert · Stef Lemmens · Maria Rabinovich · Gonzalo Romero

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May 21, 2026DOI: 10.1287/msom.2025.0324 ↗

Multioutput Extreme Spatial Model for Complex Aircraft Production Systems

Cheolhei Lee · Xing Wang · Xiaowei Yue · Jianguo Wu

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May 19, 2026DOI: 10.1287/msom.2023.0442 ↗

Greenwashing Under Competition

Liqun Wei · Soraya Fatehi · Anyan Qi · Jianxiong Zhang

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May 18, 2026DOI: 10.1287/msom.2025.0420 ↗

Startup Contracting and Entrepreneur-Investor Bargaining

Evgeny Kagan · Kyle Hyndman · Anyan Qi

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May 15, 2026DOI: 10.1287/msom.2024.1228 ↗

Joint Assortment Optimization and Discrete Marketing Mix Allocation

Shuai Li · Zikun Ye · Xin Chen · Weijun Xie

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May 11, 2026DOI: 10.1287/msom.2024.1406 ↗

Utilization: Is More Always Better? Zone of Efficiency, Complexity, and Costs of Care

Sriram Thirumalai · Sarv Devaraj

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May 11, 2026DOI: 10.1287/msom.2023.0702 ↗

When to Push Ads: Optimal Mobile Ad Campaign Strategy Under Markov Customer Dynamics

Guokai Li · Pin Gao · Zizhuo Wang

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May 11, 2026DOI: 10.1287/msom.2023.0320 ↗

Artificial Intelligence, Emotional Labor, and Service Operations

Zheng Fang · Yuqian Chang · Xueming Luo · Qingsheng Wu · Jaakko Aspara

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May 7, 2026DOI: 10.1287/msom.2024.1459 ↗

Intrinsic Benefits of Preference Satisfaction: Impact on Surgeons’ Service Performance

Zhenzhen Jia · Kejia Hu · Jian-Qiang Hu · Vishal Ahuja

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May 7, 2026DOI: 10.1287/msom.2022.0435 ↗

Why Are Customers Averse to Service Chatbots?

Evgeny Kagan · Maqbool Dada · Brett Hathaway

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May 5, 2026DOI: 10.1287/msom.2024.1141 ↗

Probabilistic Selling for Vertically Differentiated Products in a Decentralized Channel

Zhechao Yang · Hongseok Jang · Xiajun Amy Pan

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Apr 30, 2026DOI: 10.1287/msom.2024.1036 ↗

Helping Vulnerable Hospitals: Evidence from a Medical Poverty Alleviation Program

Qiang Li · Meng Li · Wei Gu · Zhi Cao

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Apr 29, 2026DOI: 10.1287/msom.2024.1351 ↗

Reducing Traffic Incidents in Meal Deliveries: Penalize the Platform or Its Independent Drivers?

Wenchang Zhang · Christopher S. Tang · Liu Ming · Yue Cheng

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Apr 29, 2026DOI: 10.1287/msom.2023.0259 ↗

Sharing Platforms in Emerging Markets: The Role of Human Intermediaries

Olufunke Adebola · Priyank Arora · Can Zhang

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Apr 27, 2026DOI: 10.1287/msom.2024.1217 ↗

Additionality of Carbon Offsets: Project-Specific vs. Standardized Baselines

Vishal V. Agrawal · Soudipta Chakraborty · Şafak Yücel

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Apr 22, 2026DOI: 10.1287/msom.2025.0755 ↗

Strategic Financing and Information Revelation Amid Market Competition

Guoming Lai · Wenqiang Xiao · Xinyi Zhao

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Apr 22, 2026DOI: 10.1287/msom.2025.0243 ↗

Selling Professional Products with Consumer Uncertainty in Expertise Advancement

Zheyin (Jane) Gu · Pingfan Wang · Rachel R. Chen

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Apr 20, 2026DOI: 10.1287/msom.2024.1341 ↗

Capacity Management in Networks: A Structural Estimation Approach for Hospital Inpatient Wards

Jing Dong · Pengyi Shi · Fanyin Zheng · Xin Jin

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Mar 27, 2026DOI: 10.1287/msom.2023.0700 ↗

The Dating Heuristic: A Provably Strong Matching Algorithm for Dating Platforms

Ignacio Rios · Alfredo Torrico

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Mar 27, 2026DOI: 10.1287/msom.2024.1053 ↗

Managing Multitier Inventory Networks with Expediting Under Normal and Disrupted Modes

Yanyang Zhao · John R. Birge · Levi DeValve · Robert R. Inman

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Mar 26, 2026DOI: 10.1287/msom.2023.0249 ↗

Early Reservation for Follow-up Appointments: Enhancing Patient Care Continuity

Yichuan Ding · Diwakar Gupta · Shenghai Zhou

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Mar 25, 2026DOI: 10.1287/msom.2025.0321 ↗

Robust Allocation Policies for Distribution Inventory Systems with Replenishment

Liangquan Wang · Sichen Guo · Chaolin Yang

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Mar 18, 2026DOI: 10.1287/msom.2023.0502 ↗

Buffer Times Between Scheduled Events in Resource Assignment Problem: A Conflict-Robust Perspective

Jinjia Huang · Chung-Piaw Teo · Fan Wang · Zhou Xu

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Sep 26, 2023DOI: 10.1287/msom.2022.0572 ↗