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Manufacturing & Service Operations Management

Volume 17 · Issue 3

July 201510 articles

An Information Stock Model of Customer Behavior in Multichannel Customer Support Services

Kinshuk Jerath · Anuj Kumar · Serguei Netessine

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July 2015pp. 368-383DOI: 10.1287/msom.2015.0523 ↗

Combating Strategic Counterfeiters in Licit and Illicit Supply Chains

Soo-Haeng Cho · Xin Fang · Sridhar Tayur

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July 2015pp. 273-289DOI: 10.1287/msom.2015.0524 ↗

Demand Estimation from Censored Observations with Inventory Record Inaccuracy

Adam J. Mersereau

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July 2015pp. 335-349DOI: 10.1287/msom.2015.0520 ↗

Does Organizational Forgetting Affect Vendor Quality Performance? An Empirical Investigation

Anupam Agrawal · Suresh Muthulingam

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July 2015pp. 350-367DOI: 10.1287/msom.2015.0522 ↗

Dynamic Pricing and Inventory Management Under Fluctuating Procurement Costs

Guang Xiao · Nan Yang · Renyu Zhang

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July 2015pp. 321-334DOI: 10.1287/msom.2015.0519 ↗

Incentive Contracts in Serial Stochastic Projects

Tony Chen · Ted Klastorin · Michael R. Wagner

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July 2015pp. 290-301DOI: 10.1287/msom.2015.0528 ↗

Manufacturing Capacity Decisions with Demand Uncertainty and Tax Cross-Crediting

Wenqiang Xiao · Vernon N. Hsu · Qiaohai (Joice) Hu

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July 2015pp. 384-398DOI: 10.1287/msom.2015.0526 ↗

Merchant Commodity Storage and Term-Structure Model Error

Nicola Secomandi · Guoming Lai · François Margot · Alan Scheller-Wolf · Duane J. Seppi

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July 2015pp. 302-320DOI: 10.1287/msom.2015.0518 ↗

Price Commitments with Strategic Consumers: Why It Can Be Optimal to Discount More Frequently … Than Optimal

Gérard P. Cachon · Pnina Feldman

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July 2015pp. 399-410DOI: 10.1287/msom.2015.0527 ↗

Wine Futures and Advance Selling Under Quality Uncertainty

Tim Noparumpa · Burak Kazaz · Scott Webster

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July 2015pp. 411-426DOI: 10.1287/msom.2015.0529 ↗