Manufacturing & Service Operations Management

Volume 14 · Issue 1

January 201212 articles

A Laboratory Investigation of Rank Feedback in Procurement Auctions

Wedad J. Elmaghraby · Elena Katok · Natalia Santamaría

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January 2012pp. 128-144DOI: 10.1287/msom.1110.0354 ↗

An Econometric Analysis of Patient Flows in the Cardiac Intensive Care Unit

Diwas Singh KC · Christian Terwiesch

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January 2012pp. 50-65DOI: 10.1287/msom.1110.0341 ↗

Call for Nominations—2012 M&SOM Best Paper Award

Authors not recorded

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January 2012pp. 163-163DOI: 10.1287/msom.1110.0369 ↗

Capacity Allocation over a Long Horizon: The Return on Turn-and-Earn

Lauren Xiaoyuan Lu · Martin A. Lariviere

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January 2012pp. 24-41DOI: 10.1287/msom.1110.0346 ↗

Effect of Traffic on Sales and Conversion Rates of Retail Stores

Olga Perdikaki · Saravanan Kesavan · Jayashankar M. Swaminathan

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January 2012pp. 145-162DOI: 10.1287/msom.1110.0356 ↗

Good and Bad News About the (S, T) Policy

Fang Liu · Jing-Sheng Song

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January 2012pp. 42-49DOI: 10.1287/msom.1110.0353 ↗

OM Forum—Some Lessons on Operations Management Model Implementation Drawn from the RAND Fire Project

Peter J. Kolesar

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January 2012pp. 1-6DOI: 10.1287/msom.1110.0367 ↗

Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers

Vijay Mehrotra · Kevin Ross · Geoff Ryder · Yong-Pin Zhou

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January 2012pp. 66-81DOI: 10.1287/msom.1110.0349 ↗

The Impact of Group Purchasing Organizations on Healthcare-Product Supply Chains

Qiaohai (Joice) Hu · Leroy B. Schwarz · Nelson A. Uhan

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January 2012pp. 7-23DOI: 10.1287/msom.1110.0355 ↗

The Timing of Staffing Decisions in Hospital Operating Rooms: Incorporating Workload Heterogeneity into the Newsvendor Problem

Biyu He · Franklin Dexter · Alex Macario · Stefanos Zenios

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January 2012pp. 99-114DOI: 10.1287/msom.1110.0350 ↗

The Value of Collaborative Forecasting in Supply Chains

Mümin Kurtuluş · Sezer Ülkü · Beril L. Toktay

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January 2012pp. 82-98DOI: 10.1287/msom.1110.0351 ↗

Turning Waste into By-Product

Deishin Lee

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January 2012pp. 115-127DOI: 10.1287/msom.1110.0352 ↗