Manufacturing & Service Operations Management

Volume 27 · Issue 1

January 202520 articles

An Integrated Approach to Improving Itinerary Completion in Coordinated Care Networks

Yiqiu Liu · Pengyi Shi · Jonathan E. Helm · Mark P. Van Oyen · Lei Ying · Todd Hucshka

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January 2025pp. 21-39DOI: 10.1287/msom.2022.0649 ↗

Bayesian Ensembles of Exponentially Smoothed Life-Cycle Forecasts

Xiaojia Guo · Kenneth C. Lichtendahl · Yael Grushka-Cockayne

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January 2025pp. 230-248DOI: 10.1287/msom.2022.0359 ↗

Editorial Board

Authors not recorded

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January 2025pp. C2-C2DOI: 10.1287/msom.2025.eb.v27n1 ↗

Emergency Care Efficiency vs. Quality: Uncovering Hidden Consequences of Fast-Track Routing Decisions

Shuai Hao · Zhankun Sun · Yuqian Xu

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January 2025pp. 75-93DOI: 10.1287/msom.2022.0440 ↗

Estimating Demand with Unobserved No-Purchases on Revenue-Managed Data

Anran Li · Kalyan Talluri · Müge Tekin

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January 2025pp. 161-180DOI: 10.1287/msom.2021.0291 ↗

Green Disposable Packaging and Communication: The Implications of Bring-Your-Own-Container

Yunlong Peng · Fei Gao · Jian Chen

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January 2025pp. 94-113DOI: 10.1287/msom.2021.0605 ↗

Impact of Temporary Store Closures on Online Sales: Evidence from a Natural Experiment

Ragıp Gürlek · Diwas Singh KC · Paolo Letizia

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January 2025pp. 147-160DOI: 10.1287/msom.2022.0527 ↗

Information Provision from a Platform to Competing Sellers: The Role of Strategic Ambiguity

Tal Avinadav · Tatyana Chernonog · Noam Shamir

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January 2025pp. 269-286DOI: 10.1287/msom.2023.0262 ↗

Interplay Between Servicizing and Remanufacturing: Economic and Environmental Implications

Xichen Sun · Tharanga Rajapakshe · Rogelio Oliva

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January 2025pp. 114-126DOI: 10.1287/msom.2022.0379 ↗

Learning in Repeated Multiunit Pay-as-Bid Auctions

Rigel Galgana · Negin Golrezaei

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January 2025pp. 200-229DOI: 10.1287/msom.2023.0403 ↗

Multichannel Healthcare: Impact of Asynchronous Telemedicine Adoption on Patient Flow

Sokol Tushe · Diwas Singh KC · Hao Ding · Howa Yeung

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January 2025pp. 59-74DOI: 10.1287/msom.2022.0235 ↗

Not All Lines Are Skipped Equally: An Experimental Investigation of Line-Sitting and Express Lines

Abdullah Althenayyan · Sezer Ülkü · Luyi Yang · Shiliang Cui

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January 2025pp. 287-304DOI: 10.1287/msom.2022.0338 ↗

OM Forum—Asset-Level Perspectives on the Clean Energy Transition

Nicola Secomandi

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January 2025pp. 8-20DOI: 10.1287/msom.2024.1421 ↗

OM Forum—Operations Management Research: Relevance and Impact

Jayashankar M. Swaminathan

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January 2025pp. 1-7DOI: 10.1287/msom.2023.0691 ↗

Optimal Prototyping with Noisy Measurements

Sreekumar Bhaskaran · Sanjiv Erat

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January 2025pp. 322-338DOI: 10.1287/msom.2024.1133 ↗

Recycling Standards, Green Inventions, and Spillover: Evidence from California’s Electronic Waste Recycling Act (EWRA)

Suvrat Dhanorkar · Suresh Muthulingam

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January 2025pp. 127-146DOI: 10.1287/msom.2023.0444 ↗

Service Operations for Justice-on-Time: A Data-Driven Queueing Approach

Nitin Bakshi · Jeunghyun Kim · Ramandeep S. Randhawa

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January 2025pp. 305-321DOI: 10.1287/msom.2023.0530 ↗

Telehealth in Acute Care: Pay Parity and Patient Access

Özden Engin Çakıcı · Alex F. Mills

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January 2025pp. 40-58DOI: 10.1287/msom.2022.0345 ↗

The Choice Overload Effect in Online Recommender Systems

Xiaoyang Long · Jiankun Sun · Hengchen Dai · Dennis Zhang · Jianfeng Zhang · Yujie Chen · Haoyuan Hu · Binqiang Zhao

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January 2025pp. 249-268DOI: 10.1287/msom.2022.0659 ↗

Unveiling Regulatory Operations: A Data Set of the Determinants, Process, and Outcomes of Product Defect Investigations by the U.S. Automotive Safety Regulator

Hoorsana Damavandi · Vivek Astvansh

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January 2025pp. 181-199DOI: 10.1287/msom.2023.0705 ↗