Manufacturing & Service Operations Management

Volume 18 · Issue 1

February 201612 articles

Accurate Emergency Department Wait Time Prediction

Erjie Ang · Sara Kwasnick · Mohsen Bayati · Erica L. Plambeck · Michael Aratow

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February 2016pp. 141-156DOI: 10.1287/msom.2015.0560 ↗

Analytics for an Online Retailer: Demand Forecasting and Price Optimization

Kris Johnson Ferreira · Bin Hong Alex Lee · David Simchi-Levi

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February 2016pp. 69-88DOI: 10.1287/msom.2015.0561 ↗

Editorial Board

Authors not recorded

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February 2016pp. C2-C2DOI: 10.1287/msom.2016.eb.v18n1 ↗

Improving Store Liquidation

Nathan C. Craig · Ananth Raman

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February 2016pp. 89-103DOI: 10.1287/msom.2015.0531 ↗

Introduction to the Special Issue on Practice-Focused Research

Jérémie Gallien · Alan Scheller-Wolf

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February 2016pp. 1-4DOI: 10.1287/msom.2015.0569 ↗

OM Forum—Practice-Based Research in Operations Management: What It Is, Why Do It, Related Challenges, and How to Overcome Them

Jérémie Gallien · Stephen C. Graves · Alan Scheller-Wolf

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February 2016pp. 5-14DOI: 10.1287/msom.2015.0566 ↗

Optimization and Simulation of Orthopedic Spine Surgery Cases at Mayo Clinic

Asli Ozen · Yariv Marmor · Thomas Rohleder · Hari Balasubramanian · Jeanne Huddleston · Paul Huddleston

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February 2016pp. 157-175DOI: 10.1287/msom.2015.0564 ↗

Optimization in Online Content Recommendation Services: Beyond Click-Through Rates

Omar Besbes · Yonatan Gur · Assaf Zeevi

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February 2016pp. 15-33DOI: 10.1287/msom.2015.0548 ↗

Pricing Personalized Bundles: A New Approach and An Empirical Study

Zhengliang Xue · Zizhuo Wang · Markus Ettl

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February 2016pp. 51-68DOI: 10.1287/msom.2015.0563 ↗

Proactive Customer Education, Customer Retention, and Demand for Technology Support: Evidence from a Field Experiment

German F. Retana · Chris Forman · D. J. Wu

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February 2016pp. 34-50DOI: 10.1287/msom.2015.0547 ↗

Setting Planned Leadtimes in Customer-Order-Driven Assembly Systems

Zümbül Atan · Ton de Kok · Nico P. Dellaert · Richard van Boxel · Fred Janssen

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February 2016pp. 122-140DOI: 10.1287/msom.2015.0565 ↗

Stockout-Based Substitution and Inventory Planning in Textbook Retailing

Joonkyum Lee · Vishal Gaur · Suresh Muthulingam · Gary F. Swisher

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February 2016pp. 104-121DOI: 10.1287/msom.2015.0551 ↗