Manufacturing & Service Operations Management

Volume 9 · Issue 4

October 200714 articles

2007 M&SOM Best Paper Award

Gérard P. Cachon

Discuss this article →

October 2007pp. 351-352DOI: 10.1287/msom.1070.0196 ↗

An Empirical Study of System Improvement by Frontline Employees in Hospital Units

Anita L. Tucker

Discuss this article →

October 2007pp. 492-505DOI: 10.1287/msom.1060.0156 ↗

Applications of Empirical Science in Manufacturing and Service Operations

Aleda V. Roth

Discuss this article →

October 2007pp. 353-367DOI: 10.1287/msom.1070.0197 ↗

Customer Efficiency, Channel Usage, and Firm Performance in Retail Banking

Mei Xue · Lorin M. Hitt · Patrick T. Harker

Discuss this article →

October 2007pp. 535-558DOI: 10.1287/msom.1060.0135 ↗

Estimating Demand Uncertainty Using Judgmental Forecasts

Vishal Gaur · Saravanan Kesavan · Ananth Raman · Marshall L. Fisher

Discuss this article →

October 2007pp. 480-491DOI: 10.1287/msom.1060.0134 ↗

Examining the Influence of Operational Intellectual Capital on Capabilities and Performance

Larry J. Menor · M. Murat Kristal · Eve D. Rosenzweig

Discuss this article →

October 2007pp. 559-578DOI: 10.1287/msom.1060.0131 ↗

In Search of the Bullwhip Effect

Gérard P. Cachon · Taylor Randall · Glen M. Schmidt

Discuss this article →

October 2007pp. 457-479DOI: 10.1287/msom.1060.0149 ↗

Project Performance and the Enabling Role of Information Technology: An Exploratory Study on the Role of Alignment

Indranil R. Bardhan · Vish V. Krishnan · Shu Lin

Discuss this article →

October 2007pp. 579-595DOI: 10.1287/msom.1070.0163 ↗

Simple Models of Discrete Choice and Their Performance in Bandit Experiments

Noah Gans · George Knox · Rachel Croson

Discuss this article →

October 2007pp. 383-408DOI: 10.1287/msom.1060.0130 ↗

Store Manager Incentive Design and Retail Performance: An Exploratory Investigation

Nicole DeHoratius · Ananth Raman

Discuss this article →

October 2007pp. 518-534DOI: 10.1287/msom.1060.0150 ↗

Strengthening the Empirical Base of Operations Management

Marshall Fisher

Discuss this article →

October 2007pp. 368-382DOI: 10.1287/msom.1070.0168 ↗

The Effect of Operational Performance and Focus on Profitability: A Longitudinal Study of the U.S. Airline Industry

Nikos Tsikriktsis

Discuss this article →

October 2007pp. 506-517DOI: 10.1287/msom.1060.0133 ↗

U.S. Retail and Wholesale Inventory Performance from 1981 to 2004

Hong Chen · Murray Z. Frank · Owen Q. Wu

Discuss this article →

October 2007pp. 430-456DOI: 10.1287/msom.1060.0129 ↗

What Can Be Learned from Classical Inventory Models? A Cross-Industry Exploratory Investigation

Sergey Rumyantsev · Serguei Netessine

Discuss this article →

October 2007pp. 409-429DOI: 10.1287/msom.1070.0166 ↗