Manufacturing & Service Operations Management

Volume 27 · Issue 4

July 202520 articles

Capacity Rationing in Multiserver, Nonpreemptive Priority Queues

Opher Baron · Tianshu Lu · Jianfu Wang

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July 2025pp. 1107-1125DOI: 10.1287/msom.2021.0106 ↗

Democratizing Data Analytics Products to Drive SME Growth: A Natural Experiment

Zhe Yuan · Yitong Wang · Tianshu Sun · Huilan Xu

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July 2025pp. 1053-1067DOI: 10.1287/msom.2024.1138 ↗

Dynamic Pricing with Menu Costs: Approximation Schemes and Applications to Grocery Retail

Jacob Feldman · Danny Segev

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July 2025pp. 1087-1106DOI: 10.1287/msom.2024.0832 ↗

Editorial Board

Authors not recorded

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July 2025pp. iii-iiiDOI: 10.1287/msom.2025.eb.v27n4 ↗

Flexibility Value of Reshoring Capacity Under Policy Uncertainty and Domestic Competition

Panos Kouvelis · Xiao Tan · Sammi Y. Tang

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July 2025pp. 1164-1182DOI: 10.1287/msom.2023.0387 ↗

From Stopping to Shopping: A Field Experiment on Free Return and Free Shipping Retargeting Policies in Online Retail Operations

Xueming Luo · Le Wang · Qingsheng Wu · Takeshi Moriguchi

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July 2025pp. 1224-1241DOI: 10.1287/msom.2024.0779 ↗

Helping the Captive Audience: Advance Notice of Diagnostic Service for Hospital Inpatients

Miao Bai · Nan Liu · Zheng Zhang

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July 2025pp. 1313-1331DOI: 10.1287/msom.2023.0642 ↗

Hold Me Accountable: Anonymity and Prosocial Behavior in Services

Rob Glew · Claire Senot

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July 2025pp. 1068-1086DOI: 10.1287/msom.2023.0667 ↗

Inventory Systems with Record Inaccuracy: Transaction Errors vs. Unobservable Loss

Naveed Chehrazi

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July 2025pp. 1183-1204DOI: 10.1287/msom.2023.0274 ↗

Linking Medication Errors to Drug Shortages: Evidence from Heparin Supply Chain Disruptions Caused by Hurricane Maria

Minje Park · Anita L. Carson · Rena M. Conti

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July 2025pp. 1008-1024DOI: 10.1287/msom.2023.0297 ↗

Matching Patients with Surgeons: Heterogeneous Effects of Surgical Volume on Surgery Duration

Behrooz Pourghannad · Guihua Wang

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July 2025pp. 1037-1052DOI: 10.1287/msom.2023.0019 ↗

On the Equivalence and Performance of Distributionally Robust Optimization and Robust Satisficing Models

Zhiyuan Wang · Lun Ran · Minglong Zhou · Long He

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July 2025pp. 1295-1312DOI: 10.1287/msom.2023.0531 ↗

Product Return Policies: The Impacts of Vertical Bargaining and Contracting with Retail Competition

Chengzhang Li · Tingliang Huang · Yufei Huang

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July 2025pp. 1126-1145DOI: 10.1287/msom.2023.0717 ↗

Project Portfolio Selection with Strategic Buckets—The Role of Naïve Diversification

Andreas Fügener · Sebastian Schiffels · Ulrich W. Thonemann

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July 2025pp. 1242-1257DOI: 10.1287/msom.2020.0373 ↗

R&D Data Sharing in New Product Development

Zhi Chen · Jussi Keppo

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July 2025pp. 1275-1294DOI: 10.1287/msom.2023.0463 ↗

Restructuring Global Supply Chains: Navigating Challenges of the COVID-19 Pandemic and Beyond

Yimeng Niu · Niklas Werle · Morris Cohen · Shiliang Cui · Vinayak Deshpande · Ricardo Ernst · Arnd Huchzermeier · Andy A. Tsay · Jing Wu

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July 2025pp. 1025-1036DOI: 10.1287/msom.2024.0879 ↗

Retailing Strategies of Imperfect Produce and the Battle Against Food Waste

Burak Kazaz · Fasheng Xu · Haoran Yu

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July 2025pp. 1146-1163DOI: 10.1287/msom.2023.0167 ↗

The High Impact of Hurricanes on Prices in Low-Income Communities

Xabier Barriola · William Schmidt

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July 2025pp. 993-1007DOI: 10.1287/msom.2023.0337 ↗

Trade Credit and Bankruptcy Risk in Supply Chains: An Experimental Study

Andrew M. Davis · Rihuan Huang · Kyle Hyndman

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July 2025pp. 1205-1223DOI: 10.1287/msom.2022.0653 ↗

User-Generated Content Platforms: Managing the Relationship Triangle

Ruize Ma · Yunke Mai · Bin Hu

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July 2025pp. 1258-1274DOI: 10.1287/msom.2024.0917 ↗