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Manufacturing & Service Operations Management

Volume 13 · Issue 3

July 201110 articles

Adaptive Appointment Systems with Patient Preferences

Wen-Ya Wang · Diwakar Gupta

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July 2011pp. 373-389DOI: 10.1287/msom.1110.0332 ↗

Call for Papers—The M&SOM Special Issue on the Environment

Erica Plambeck · Beril Toktay

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July 2011pp. 418-418DOI: 10.1287/msom.1110.0342 ↗

Fluid Tasks and Fluid Teams: The Impact of Diversity in Experience and Team Familiarity on Team Performance

Robert S. Huckman · Bradley R. Staats

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July 2011pp. 310-328DOI: 10.1287/msom.1100.0321 ↗

Herding in Queues with Waiting Costs: Rationality and Regret

Senthil K. Veeraraghavan · Laurens G. Debo

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July 2011pp. 329-346DOI: 10.1287/msom.1100.0322 ↗

Improved Inventory Targets in the Presence of Limited Historical Demand Data

Alp Akcay · Bahar Biller · Sridhar Tayur

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July 2011pp. 297-309DOI: 10.1287/msom.1100.0320 ↗

Incentives for Transshipment in a Supply Chain with Decentralized Retailers

Jing Shao · Harish Krishnan · S. Thomas McCormick

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July 2011pp. 361-372DOI: 10.1287/msom.1110.0326 ↗

Product Customization and Customer Service Costs: An Empirical Analysis

Anuj Kumar · Rahul Telang

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July 2011pp. 347-360DOI: 10.1287/msom.1100.0325 ↗

Product Variety and Capacity Investments in Congested Production Systems

Sergio Chayet · Panos Kouvelis · Dennis Z. Yu

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July 2011pp. 390-403DOI: 10.1287/msom.1110.0333 ↗

The Impact of Yield-Dependent Trading Costs on Pricing and Production Planning Under Supply Uncertainty

Burak Kazaz · Scott Webster

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July 2011pp. 404-417DOI: 10.1287/msom.1110.0335 ↗

The Newsvendor Problem with Advertising Revenue

Zhengping Wu · Wanshan Zhu · Pascale Crama

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July 2011pp. 281-296DOI: 10.1287/msom.1100.0318 ↗