An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value, and Service LevelGalit B. Yom-Tov · Liron Yedidsion · Yueming XieDiscuss this article →September 2021pp. 1077-1095DOI: 10.1287/msom.2019.0852 ↗
Better to Bend than to Break: Sharing Supply Risk Using the Supply-Flexibility ContractMehdi H. Farahani · Milind Dawande · Haresh Gurnani · Ganesh JanakiramanDiscuss this article →September 2021pp. 1257-1274DOI: 10.1287/msom.2020.0886 ↗
Competition Between Two-Sided Platforms Under Demand and Supply Congestion EffectsFernando Bernstein · Gregory A. DeCroix · N. Bora KeskinDiscuss this article →September 2021pp. 1043-1061DOI: 10.1287/msom.2020.0866 ↗
Cross-Border E-Commerce Data Set: Choosing the Right Fulfillment OptionLibo Sun · Guodong Lyu · Yugang Yu · Chung Piaw TeoDiscuss this article →September 2021pp. 1297-1313DOI: 10.1287/msom.2020.0887 ↗
Demand Estimation Under the Multinomial Logit Model from Sales Transaction DataTarek Abdallah · Gustavo VulcanoDiscuss this article →September 2021pp. 1196-1216DOI: 10.1287/msom.2020.0878 ↗
Editorial BoardAuthors not recordedDiscuss this article →September 2021pp. C2-C2DOI: 10.1287/msom.2021.eb.v23n5 ↗
Intertemporal Segmentation via Flexible-Duration Group BuyingMing Hu · Jingchen Liu · Xin ZhaiDiscuss this article →September 2021pp. 1157-1174DOI: 10.1287/msom.2020.0869 ↗
Inventory Sharing and Demand-Side UnderweightingHui Zhao · Liang Xu · Enno SiemsenDiscuss this article →September 2021pp. 1217-1236DOI: 10.1287/msom.2020.0875 ↗
Invite Your Friend and You’ll Move Up in Line: Optimal Design of Referral Priority ProgramsLuyi YangDiscuss this article →September 2021pp. 1139-1156DOI: 10.1287/msom.2020.0868 ↗
Item Aggregation and Column Generation for Online-Retail Inventory PlacementAnnie I. Chen · Stephen C. GravesDiscuss this article →September 2021pp. 1062-1076DOI: 10.1287/msom.2020.0867 ↗
Mechanism Design for Managing Hidden Rebates and Inflated Quotes of a Procurement Service ProviderXiaoshuai Fan · Ying-Ju Chen · Christopher S. TangDiscuss this article →September 2021pp. 1275-1296DOI: 10.1287/msom.2020.0885 ↗
Retail in High Definition: Monitoring Customer Assistance Through Video AnalyticsAndres Musalem · Marcelo Olivares · Ariel SchilkrutDiscuss this article →September 2021pp. 1025-1042DOI: 10.1287/msom.2020.0865 ↗
Revisiting the Role of Collaboration in Creating Breakthrough InventionsTian Heong Chan · Jürgen Mihm · Manuel SosaDiscuss this article →September 2021pp. 1005-1024DOI: 10.1287/msom.2019.0858 ↗
Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact CenterBenjamin Legros · Oualid Jouini · Ger KooleDiscuss this article →September 2021pp. 1118-1138DOI: 10.1287/msom.2019.0859 ↗
Warranty Matching in a Consumer Electronics Closed-Loop Supply ChainAndre P. Calmon · Stephen C. Graves · Stef LemmensDiscuss this article →September 2021pp. 1314-1331DOI: 10.1287/msom.2020.0889 ↗
We Are on the Way: Analysis of On-Demand Ride-Hailing SystemsGuiyun Feng · Guangwen Kong · Zizhuo WangDiscuss this article →September 2021pp. 1237-1256DOI: 10.1287/msom.2020.0880 ↗
When Variability Trumps Volatility: Optimal Control and Value of Reverse Logistics in Supply Chains with Multiple Flows of ProductAlexandar Angelus · Özalp ÖzerDiscuss this article →September 2021pp. 1175-1195DOI: 10.1287/msom.2020.0874 ↗
Wholesale Price Discrimination in Global SourcingRuomeng Cui · Jingyun Li · Meng Li · Lili YuDiscuss this article →September 2021pp. 1096-1117DOI: 10.1287/msom.2019.0862 ↗
