Manufacturing & Service Operations Management

Volume 27 · Issue 2

March 202520 articles

A Manager and an AI Walk into a Bar: Does ChatGPT Make Biased Decisions Like We Do?

Yang Chen · Samuel N. Kirshner · Anton Ovchinnikov · Meena Andiappan · Tracy Jenkin

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March 2025pp. 354-368DOI: 10.1287/msom.2023.0279 ↗

Budget Disclosure in Crowdfunding: Information Asymmetry and Cost Transparency

Wayne Fu · Guangzhi Shang · Xun Tong

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March 2025pp. 659-678DOI: 10.1287/msom.2022.0374 ↗

Buying Cheap: Brand Switching During Economic Distress and Its Disparate Impact on Consumers

Shantanu Dutta · Divya Singhvi · Somya Singhvi

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March 2025pp. 441-459DOI: 10.1287/msom.2022.0380 ↗

Choice Overload and the Long Tail: Consideration Sets and Purchases in Online Platforms

Diego Aparicio · Drazen Prelec · Weiming Zhu

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March 2025pp. 496-515DOI: 10.1287/msom.2021.0318 ↗

Deep Policy Iteration with Integer Programming for Inventory Management

Pavithra Harsha · Ashish Jagmohan · Jayant Kalagnanam · Brian Quanz · Divya Singhvi

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March 2025pp. 369-388DOI: 10.1287/msom.2022.0617 ↗

Editorial Board

Authors not recorded

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March 2025pp. C2-C2DOI: 10.1287/msom.2025.eb.v27n2 ↗

Efficient Cloud Server Deployment Under Demand Uncertainty

Rui Peng Liu · Konstantina Mellou · Evelyn Xiao-Yue Gong · Beibin Li · Thomas Coffee · Jeevan Pathuri · David Simchi-Levi · Ishai Menache

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March 2025pp. 425-440DOI: 10.1287/msom.2023.0372 ↗

Efficient Frontier and Applications in Product Offering and Pricing

Chenxu Ke · Lijian Lu · Ruxian Wang

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March 2025pp. 389-407DOI: 10.1287/msom.2022.0164 ↗

Experience Minimizes the Pull-to-Center Effect in Newsvendor Decisions

Zuzana Brokesova · Cary Deck · Jana Peliova

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March 2025pp. 554-568DOI: 10.1287/msom.2021.0439 ↗

Frame by Fame: Content Creation on Short Video-Format Platforms

Abhishek Deshmane · Xabier Barriola

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March 2025pp. 479-495DOI: 10.1287/msom.2021.0332 ↗

Going the Distance: The Impact of Commute on Gender Diversity in Public Service

Dawson Kaaua · Vanitha Virudachalam

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March 2025pp. 607-623DOI: 10.1287/msom.2024.0927 ↗

How Does Flexibility Affect Environmental Performance? Evidence from the Power Generation Industry

David F. Drake · Suresh Muthulingam

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March 2025pp. 569-587DOI: 10.1287/msom.2023.0522 ↗

Laissez-Faire vs. Government Intervention: Implications of Regulation Preventing Nonauthorized Remanufacturing

Gökçe Esenduran · Minyue Jin · Yu Zhou

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March 2025pp. 588-606DOI: 10.1287/msom.2023.0128 ↗

Multi-Armed Bandits with Endogenous Learning Curves: An Application to Split Liver Transplantation

Yanhan (Savannah) Tang · Andrew Li · Alan Scheller-Wolf · Sridhar Tayur

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March 2025pp. 640-658DOI: 10.1287/msom.2022.0412 ↗

Nurse Staffing Under Absenteeism: A Distributionally Robust Optimization Approach

Minseok Ryu · Ruiwei Jiang

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March 2025pp. 624-639DOI: 10.1287/msom.2023.0398 ↗

Offline Feature-Based Pricing Under Censored Demand: A Causal Inference Approach

Jingwen Tang · Zhengling Qi · Ethan Fang · Cong Shi

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March 2025pp. 535-553DOI: 10.1287/msom.2024.1061 ↗

OM Forum—Barriers to Implementing Diversity, Equity, and Inclusion (DEI) Programs in Supply Chains: Lessons from Comparing Public and Private Firms

Timofey Shalpegin · Tyson R. Browning · Ajay Kumar

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March 2025pp. 339-353DOI: 10.1287/msom.2023.0621 ↗

Structural Estimation of Attrition in a Last-Mile Delivery Platform: The Role of Driver Heterogeneity, Compensation, and Experience

Lina Wang · Scott Webster · Elliot Rabinovich

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March 2025pp. 516-534DOI: 10.1287/msom.2021.0367 ↗

The Impact of Digitization on Print Book Sales: Analysis Using Genre Exposure Heterogeneity

Siddhartha Sharma · Rahul Telang · Alejandro Zentner

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March 2025pp. 408-424DOI: 10.1287/msom.2022.0594 ↗

The Role of Route-Level Decisions in the Efficiency and Resilience of Airline Operations: Evidence from the Wright Amendment Repeal

Vishal Ahuja · Yasin Alan · Mazhar Arıkan

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March 2025pp. 460-478DOI: 10.1287/msom.2023.0070 ↗