An agency perspective on service triads: Linking operational and financial performanceJie J. Zhang · Benjamin Lawrence · Chris K. AndersonDiscuss this article →May 2015pp. 56-66DOI: 10.1016/j.jom.2014.10.005 ↗
Editorial BoardAuthors not recordedDiscuss this article →May 2015DOI: 10.1016/s0272-6963(15)00024-8 ↗
Editorial Review BoardAuthors not recordedDiscuss this article →May 2015DOI: 10.1016/s0272-6963(15)00027-3 ↗
Outsourcing customer support: The role of provider customer focusStefan Wuyts · Aric Rindfleisch · Alka CitrinDiscuss this article →May 2015pp. 40-55DOI: 10.1016/j.jom.2014.10.004 ↗
Service triads: A research agenda for buyer–supplier–customer triads in business servicesFinn Wynstra · Martin Spring · Tobias SchoenherrDiscuss this article →May 2015pp. 1-20DOI: 10.1016/j.jom.2014.10.002 ↗
Shareholder value implications of service failures in triads: The case of customer information security breachesSachin B. Modi · Michael A. Wiles · Saurabh MishraDiscuss this article →May 2015pp. 21-39DOI: 10.1016/j.jom.2014.10.003 ↗
