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Journal of Operations Management

Volume 66 · Issue 4

June 20206 articles

Editorial:Intervention‐basedresearch (IBR)—What, where, and how to use it in operations management

Aravind Chandrasekaran · Suzanne de Treville · Tyson Browning

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June 2020pp. 370-378DOI: 10.1002/joom.1093 ↗

Impact of customers' digital banking adoption on hidden defection: A combined analytical–empirical approach

Yoonseock Son · Hyeokkoo Eric Kwon · Giri K. Tayi · Wonseok Oh

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June 2020pp. 418-440DOI: 10.1002/joom.1066 ↗

Issue Information

Authors not recorded

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June 2020pp. 367-369DOI: 10.1002/joom.1038 ↗

The effect of failure on performance over time: The case of cardiac surgery operations

Emmanouil Avgerinos · Bilal Gokpinar · Ioannis Fragkos

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June 2020pp. 441-463DOI: 10.1002/joom.1068 ↗

The role of operational expenditures and misalignments in fundraising for international humanitarian aid

Laura Turrini · Maria Besiou · Dominik Papies · Joern Meissner

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June 2020pp. 379-417DOI: 10.1002/joom.1072 ↗

When do appointments of corporate sustainability executives affect shareholder value?

Priyank Arora · Manpreet Hora · Vinod Singhal · Ravi Subramanian

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June 2020pp. 464-487DOI: 10.1002/joom.1074 ↗