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Journal of Operations Management

Volume 38 · Issue 1

September 20159 articles

Editorial Board

Authors not recorded

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September 2015DOI: 10.1016/s0272-6963(15)00067-4 ↗

Editorial Review Board

Authors not recorded

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September 2015DOI: 10.1016/s0272-6963(15)00070-4 ↗

Execution quality: An analysis of fulfillment errors at a retail distribution center

Nathan Craig · Nicole DeHoratius · Yan Jiang · Diego Klabjan

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September 2015pp. 25-40DOI: 10.1016/j.jom.2015.07.007 ↗

How firm innovativeness and unexpected product reliability failures affect profitability

Alan W. Mackelprang · Marco Habermann · Morgan Swink

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September 2015pp. 71-86DOI: 10.1016/j.jom.2015.06.001 ↗

Linking business strategy to service failures and financial performance: Empirical evidence from the U.S. domestic airline industry

Mahour Mellat‐Parast · Davood Golmohammadi · Kathleen L. McFadden · Jason W. Miller

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September 2015pp. 14-24DOI: 10.1016/j.jom.2015.06.003 ↗

Managing contract manufacturer quality in the presence of performance ambiguity

John V. Gray · Sean M. Handley

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September 2015pp. 41-55DOI: 10.1016/j.jom.2015.08.002 ↗

Notes from the Editors: Restructuring the Journal of Operations Management

V. Daniel R. Guide · Mikko Ketokivi

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September 2015DOI: 10.1016/s0272-6963(15)00073-x ↗

Perceived versus actual value of product substitution flexibility: An experimental investigation

Saurabh Bansal · Brent Moritz

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September 2015pp. 56-70DOI: 10.1016/j.jom.2015.08.001 ↗

Sustainable evaluation and verification in supply chains: Aligning and leveraging accountability to stakeholders

Jury Gualandris · Robert D. Klassen · Stephan Vachon · Matteo Kalchschmidt

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September 2015pp. 1-13DOI: 10.1016/j.jom.2015.06.002 ↗