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Journal of Operations Management

Volume 68 · Issue 5

July 20225 articles

Bespoke supply‐chain resilience: The gap between theory and practice

Morris Cohen · Shiliang Cui · Sebastian Doetsch · Ricardo Ernst · Arnd Huchzermeier · Panos Kouvelis · Hau Lee · Hirofumi Matsuo · Andy A. Tsay

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July 2022pp. 515-531DOI: 10.1002/joom.1184 ↗

Designing technology for on‐demand delivery: The effect of customer tipping on crowdsourced driver behavior and last mile performance

Vincent E. Castillo · Diane A. Mollenkopf · John E. Bell · Terry L. Esper

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July 2022pp. 424-453DOI: 10.1002/joom.1187 ↗

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Authors not recorded

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July 2022pp. 421-423DOI: 10.1002/joom.1145 ↗

Supply chain transformation and technology management challenges in developing regions: Inductive theory building from rural Chinese nanostores

Xitong Guo · Guanyi Lu · Veronica H. Villena · Doug Vogel · Gregory R. Heim

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July 2022pp. 454-486DOI: 10.1002/joom.1198 ↗

The impact of waiting on customer‐instigated service time: Field evidence from a live‐chat contact center

Noyan Ilk · Guangzhi Shang

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July 2022pp. 487-514DOI: 10.1002/joom.1199 ↗