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Journal of Operations Management

Volume 30 · Issue 4

May 20127 articles

Customer‐facing supply chain practices—The impact of demand and distribution management on supply chain success

Daniel Rexhausen · Richard Pibernik · Gernot Kaiser

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May 2012pp. 269-281DOI: 10.1016/j.jom.2012.02.001 ↗

Editorial Board

Authors not recorded

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May 2012DOI: 10.1016/s0272-6963(12)00033-2 ↗

Process quality improvement: An examination of general vs. outcome‐specific climate and practices in hospitals

Kenneth K. Boyer · John W. Gardner · Sharon Schweikhart

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May 2012pp. 325-339DOI: 10.1016/j.jom.2011.12.001 ↗

Relationship between quality management practices and innovation

Dong‐Young Kim · Vinod Kumar · Uma Kumar

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May 2012pp. 295-315DOI: 10.1016/j.jom.2012.02.003 ↗

The customer consequences of returns in online retailing: An empirical analysis

Stanley E. Griffis · Shashank Rao · Thomas J. Goldsby · Tarikere T. Niranjan

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May 2012pp. 282-294DOI: 10.1016/j.jom.2012.02.002 ↗

The link between supply chain fit and financial performance of the firm⋆

Stephan M. Wagner · Pan Theo Grosse‐Ruyken · Feryal Erhun

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May 2012pp. 340-353DOI: 10.1016/j.jom.2012.01.001 ↗

Too much of a good thing: The impact of product variety on operations and sales performance

Xiang Wan · Philip T. Evers · Martin E. Dresner

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May 2012pp. 316-324DOI: 10.1016/j.jom.2011.12.002 ↗