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Journal of Operations Management

Volume 66 · Issue 6

September 20207 articles

Assessing customer return behaviors through data analytics

Michael E. Ketzenberg · James D. Abbey · Gregory R. Heim · Subodha Kumar

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September 2020pp. 622-645DOI: 10.1002/joom.1086 ↗

Common institutional investors and supplier performance in supply chains

Yan‐Leung Cheung · In‐Mu Haw · Bingbing Hu · Morgan Swink · Wenlan Zhang

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September 2020pp. 670-696DOI: 10.1002/joom.1089 ↗

Does social media elevate supply chain importance? An empirical examination of supply chain glitches, Twitter reactions, and stock market returns

Christoph G. Schmidt · David A. Wuttke · George P. Ball · Hans Sebastian Heese

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September 2020pp. 646-669DOI: 10.1002/joom.1087 ↗

Editorial: The Innovation and Project Management Department in the Journal of Operations Management

Anant Mishra · Tyson R. Browning

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September 2020pp. 616-621DOI: 10.1002/joom.1111 ↗

How institutional pressures and managerial incentives elicit carbon transparency in global supply chains

Verónica H. Villena · Suvrat Dhanorkar

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September 2020pp. 697-734DOI: 10.1002/joom.1088 ↗

Issue Information

Authors not recorded

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September 2020pp. 613-615DOI: 10.1002/joom.1040 ↗

Value first, cost later: Total value contribution as a new approach to sourcing decisions

John V. Gray · Susan Helper · Beverly Osborn

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September 2020pp. 735-750DOI: 10.1002/joom.1113 ↗