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Journal of Operations Management

Volume 29 · Issue 5

July 201114 articles

Best practice interventions: Short‐term impact and long‐term outcomes

Adrian Done · Chris Voss · Niels Gorm Rytter

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July 2011pp. 500-513DOI: 10.1016/j.jom.2010.11.007 ↗

Common inventory modeling assumptions that fall short: Arborescent networks, Poisson demand, and single‐echelon approximations

Kyle D. Cattani · F. Robert Jacobs · Jan Schoenfelder

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July 2011pp. 488-499DOI: 10.1016/j.jom.2010.11.008 ↗

Creating value through returns management: Exploring the marketing–operations interface

Diane A. Mollenkopf · Robert Frankel · Ivan Russo

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July 2011pp. 391-403DOI: 10.1016/j.jom.2010.11.004 ↗

Cross‐functional alignment in supply chain planning: A case study of sales and operations planning

Rogelio Oliva · Noel Watson

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July 2011pp. 434-448DOI: 10.1016/j.jom.2010.11.012 ↗

Customization of the online purchase process in electronic retailing and customer satisfaction: An online field study

Sriram Thirumalai · Kingshuk K. Sinha

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July 2011pp. 477-487DOI: 10.1016/j.jom.2010.11.009 ↗

Editorial Board

Authors not recorded

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July 2011DOI: 10.1016/s0272-6963(11)00057-x ↗

Exploring internal and external supply chain linkages: Evidence from the field

Mark Barratt · Ruth Barratt

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July 2011pp. 514-528DOI: 10.1016/j.jom.2010.11.006 ↗

Field research in operations and supply chain management

Nicole DeHoratius · Elliot Rabinovich

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July 2011pp. 371-375DOI: 10.1016/j.jom.2010.12.007 ↗

Field vehicle fleet management in humanitarian operations: A case‐based approach

Alfonso J. Pedraza Martinez · Orla Stapleton · Luk N. Van Wassenhove

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July 2011pp. 404-421DOI: 10.1016/j.jom.2010.11.013 ↗

Lean principles, learning, and knowledge work: Evidence from a software services provider

Bradley R. Staats · David James Brunner · David M. Upton

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July 2011pp. 376-390DOI: 10.1016/j.jom.2010.11.005 ↗

Lean service operations: Reflections and new directions for capacity expansion in outpatient clinics

Linda R. LaGanga

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July 2011pp. 422-433DOI: 10.1016/j.jom.2010.12.005 ↗

Learning and relearning effects with innovative service designs: An empirical analysis of top golf courses

Gregory R. Heim · Michael E. Ketzenberg

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July 2011pp. 449-461DOI: 10.1016/j.jom.2010.11.011 ↗

The development and application of a process model for R&D project management in a high tech firm: A field study

Devesh Verma · Anant Mishra · Kingshuk K. Sinha

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July 2011pp. 462-476DOI: 10.1016/j.jom.2010.11.010 ↗

Toward a theory of managing context in Six Sigma process‐improvement projects: An action research investigation⋆

Anand Nair · Manoj K. Malhotra · Sanjay L. Ahire

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July 2011pp. 529-548DOI: 10.1016/j.jom.2010.11.014 ↗