Volume 71 · Issue 3

July 200714 articles

A Cultural Models Approach to Service Recovery

Torsten Ringberg · Gaby Odekerken-Schröder · Glenn L. Christensen

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July 2007pp. 194-214DOI: 10.1509/jmkg.71.3.194 ↗

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Timothy L. Keiningham · Bruce Cooil · Tor Wallin Andreassen · Lerzan Aksoy

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July 2007pp. 39-51DOI: 10.1509/jmkg.71.3.039 ↗

Can A Retail Web Site be Social?

Liz C. Wang · Julie Baker · Judy A. Wagner · Kirk Wakefield

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July 2007pp. 143-157DOI: 10.1509/jmkg.71.3.143 ↗

Cents or Percent? The Effects of Promotion Framing on Price Expectations and Choice

Devon DelVecchio · H. Shanker Krishnan · Daniel C. Smith

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July 2007pp. 158-170DOI: 10.1509/jmkg.71.3.158 ↗

Compound Relationships between Firms

William T. Ross · Diana C. Robertson

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July 2007pp. 108-123DOI: 10.1509/jmkg.71.3.108 ↗

Consumer Negative Voice and Firm-Idiosyncratic Stock Returns

Xueming Luo

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July 2007pp. 75-88DOI: 10.1509/jmkg.71.3.075 ↗

Indirect Network Effects in New Product Growth

Stefan Stremersch · Gerard J. Tellis · Philip Hans Franses · Jeroen L.G. Binken

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July 2007pp. 52-74DOI: 10.1509/jmkg.71.3.052 ↗

Journal of Marketing

Authors not recorded

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July 2007pp. i-iiDOI: 10.1509/jmkg.71.3.i ↗

Online Infomediaries and Price Discrimination: Evidence from the Automotive Retailing Sector

Siva Viswanathan · Jason Kuruzovich · Sanjay Gosain · Ritu Agarwal

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July 2007pp. 89-107DOI: 10.1509/jmkg.71.3.089 ↗

Responsiveness to Customers and Competitors: The Role of Affective and Cognitive Organizational Systems

Christian Homburg · Marko Grozdanovic · Martin Klarmann

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July 2007pp. 18-38DOI: 10.1509/jmkg.71.3.018 ↗

Responsiveness to Customers and Competitors:The Role of Affective and Cognitive Organizational Systems

Christian Homburg · Marko Grozdanovic · Martin Klarmann

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July 2007pp. 18-38DOI: 10.1509/jmkg.71.3.18 ↗

Rethinking Customer Solutions: From Product Bundles to Relational Processes

Kapil R. Tuli · Ajay K. Kohli · Sundar G. Bharadwaj

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July 2007pp. 1-17DOI: 10.1509/jmkg.71.3.001 ↗

The Quest for Citations: Drivers of Article Impact

Stefan Stremersch · Isabel Verniers · Peter C. Verhoef

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July 2007pp. 171-193DOI: 10.1509/jmkg.71.3.171 ↗

The Thought Worlds of Marketing and Sales: Which Differences Make a Difference?

Christian Homburg · Ove Jensen

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July 2007pp. 124-142DOI: 10.1509/jmkg.71.3.124 ↗