Open UTDAcademic Journal Reviews
10.25300/misq/2023/16664
ArticleMIS Quarterly

Techno-Service-Profit Chain: The Impacts of IoT-Enabled Algorithmic Customer Service Systems from an Interdisciplinary Perspective

Liwei ChenJ.J. Po-An HsiehKimmy Wa Chan
2024Volume 48 · Issue 3pp. 1077-1120
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