Open UTDAcademic Journal Reviews
10.1002/joom.1135
ArticleJournal of Operations Management

The impact of free returns on online purchase behavior: Evidence from an intervention at an online retailer

Pankaj C. Patel ORCID ↗Christoph BaldaufStefan KarlssonPejvak Oghazi
2021Volume 67 · Issue 4pp. 511-555
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