Open UTDAcademic Journal Reviews
10.1111/j.1937-5956.2012.01321.x
ArticleProduction and Operations Management

Self‐Service Operations at Retail Stores: The Role of Inter‐Customer Interactions

Mei LiThomas Y. ChoiElliot RabinovichAaron Crawford
2013Volume 22 · Issue 4pp. 888-914
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