Open UTDAcademic Journal Reviews
10.1287/msom.2017.0642
ArticleManufacturing & Service Operations Management

Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems

Jeunghyun Kim ORCID ↗Ramandeep S. RandhawaAmy R. Ward
2018Volume 20 · Issue 2pp. 285-301
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