Open UTDAcademic Journal Reviews
10.1016/j.jom.2008.04.001
ArticleJournal of Operations Management

An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model

J. Carlos Bou‐LlusarAna B. Escrig‐TenaVicente Roca‐PuigInmaculada Beltrán‐Martín
2009Volume 27 · Issue 1pp. 1-22
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