Open UTDAcademic Journal Reviews
10.25300/misq/2021/13265
ArticleMIS Quarterly

How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences Between Face-to-Face and Virtual Channels

Liwei ChenJ. J. Po-An HsiehArun RaiSean Xin Xu
2021Volume 45 · Issue 2pp. 719-754
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