Open UTDAcademic Journal Reviews
10.1287/mnsc.1070.0818
ArticleManagement Science

The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation

Nagesh N. MurthyGoutam N. ChallagallaLeslie H. VincentTasadduq A. Shervani
2008Volume 54 · Issue 2pp. 384-399
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