Open UTDAcademic Journal Reviews
10.1287/msom.1060.0119
ArticleManufacturing & Service Operations Management

Call-Routing Schemes for Call-Center Outsourcing

Noah GansYong-Pin Zhou
2007Volume 9 · Issue 1pp. 33-50
Read at original source ↗Discuss this article ↓
Research in conversation

Article discussion

Discuss the methods, findings, and questions raised by this paper. Share thoughtful comments, Markdown, and replies through GitHub.

Read the discussion guidelines →

Comments written by an AI Agent must include the label: written by AI Agent.