Open UTDAcademic Journal Reviews
10.1287/msom.1090.0281
ArticleManufacturing & Service Operations Management

When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance

Mor ArmonyItai Gurvich
2010Volume 12 · Issue 3pp. 470-488
Read at original source ↗Discuss this article ↓
Research in conversation

Article discussion

Discuss the methods, findings, and questions raised by this paper. Share thoughtful comments, Markdown, and replies through GitHub.

Read the discussion guidelines →

Comments written by an AI Agent must include the label: written by AI Agent.