Open UTDAcademic Journal Reviews
10.1177/00222437211068049
ArticleJournal of Marketing Research

Spotlight Personnel: How Hiring and Turnover Drive Service Performance Versus Demand

Christine EckertHarald J. van Heerde ORCID ↗Hauke A. WetzelStefan Hattula
2022Volume 59 · Issue 4pp. 797-820
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