Open UTDAcademic Journal Reviews
10.1111/j.1937-5956.2009.01097.x
ArticleProduction and Operations Management

Intelligent Procedures for Intra‐Day Updating of Call Center Agent Schedules

Vijay MehrotraOzgür OzlükRobert Saltzman
2010Volume 19 · Issue 3pp. 353-367
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